Managed Services

Global Paradigm provides a highly flexible and reliable IT monitoring and management solution for mission-critical systems to ensure your business is operating smoothly. Our approach to Managed Services is anchored in the belief that in order for our services to be effective we need to partner tightly with our client’s IT team. This tight partnership will include providing solution to augment existing gaps within that team. We will work as one team, addressing problems together and working them to resolution together.

Our customers have access to our Global Operation Center 24x7x365, providing expert level support for the following IT practices:

  • Collaboration/Unified Voice Solution
  • Data Center Infrastructure
  • Cloud Solution
  • Network/Mobility
  • Security
  • Application Support

Services included in our Managed Services Offering

  • Reactive/ AdHoc Support
  • Device Health Monitoring
  • Vendor/Service Provider Management
  • Data Trend Reporting
  • Quarterly Business Review
  • Work-flow Management
  • Moves/Adds/Changes/Deletes
  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management
  • Self-Healing