Work With Us

We help companies reach their full potential. Are you ready to reach yours? Come join us.

Nice to Meet You

At Global Paradigm, our people are the operational heart of our business and invaluable to our success. Every team member is essential to the organization , it is their contribution that helps propel Global Paradigm forward. Our employees are continuously seeking ways to support the core of our business and provide outstanding value to the organization, in addition to learning and developing skills that will continually allow them to grow and advance.

Your responsibilities will have a direct impact on the success of Global Paradigm as well as on our clients. You will be recognized and appreciated for who you are, your capabilities and the impact you have, whether in our office staff, project managers, IT operations, legal, marketing or another part of our team. As a team member, you will work with inspiring, curious, talented, and dedicated colleagues in an exciting, fast-paced environment in which people are treated with respect and help one another to succeed as a team.

Working at Global Paradigm provides you with interesting and challenging work, the opportunity to grow and to have an active role in your career development.

Current Openings

Feel fulfilled. Have fun. Help us to shape the future.

Senior Data Center Engineer

Requirement

7 years of data center experience CCNA Route/Switch certification VMware Certified Associate (VCA) Experience with troubleshooting Cisco router, network (virtual/physical), compute and storage configurations Cisco NX-OS (Nexus) experience Experience implementing, designing, supporting NetApp environment Experience managing large Active Directory environments Willing to travel (25 – 40%) Strong organizational skills Excellent attention to details Abilities to work independently and to manage time effectively Effective communication skills with an appreciation for the appropriate ways to interact with managers, coworkers, customers and vendors

Duties

Provides Professional Services to include design, planning, and configuration to support the delivery of projects focused around various datacenter technologies Conduct throughput analysis, problem solving, and infrastructure planning Installation and configuration of virtual environments using VMware (ESXi and Horizon) and Microsoft Windows (MS Server, Active Directory, SCCM) Configure networking protocols such as VXLAN on NX-OS within a Cisco Nexus environment Install and configure different compute/storage platforms that includes 3 Tier and Hyperconverged Infrastructure (HCI) Participate in various client projects intended to continually improve/upgrade network infrastructures Assist in the management of projects using known project management methodologies Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements Serve as technical point of contact on customer engagements Manage time and expense to meet or exceed expectations defined in the Statement of Work Provide high quality content deliverables using the appropriate document templates Ensure solution is implemented as designed to the customer’s satisfaction and approval Work with Professional Services Managers, OEMs, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met Educates the customer on solution as appropriate throughout the life of the project or service life

Senior Cisco UC Engineer

Requirement

 

At least 10 years of experience working with Cisco Unified Communications Manager, Cisco Unity Connection, and other Cisco Voice applications At least 5 years of network engineering experience, as it relates to Voice deployments including QoS, Multicasting, DHCP Knowledge with VMware 6.0 for configure virtual machines for new VoIP cluster builds Advanced installation/troubleshooting experience of Cisco hardware/IOS software, including ISR 43XX/44XX/ VG310/VG202/VG204 Cisco HCS CUCDM 10.6/11.5 or VoSS 17.x/18.x experience is a plus Experience with Oracle/ACME SBCs are highly desirable Experience with Telepresence products including TMS, Expressways, MCUs is a plus Experience with Contact Center Express Experience with Calabrio Call AQM is a plus Experience with Singlewide Informacast

 

Duties

 

Oversee and ensure the delivery of a scalable, highly resilient and cost-effective Enterprise Voice over IP (VoIP) infrastructure that allows the delivery of telephony and collaboration services Oversee design and code router/switch configurations including but not limited to QoS, multicasting, ISDN, SIP and advanced voice gateway configurations Maintain enterprise dial-plan, enhancements to dial-plan and document dial-plan changes Install and configure Cisco Unified Call Manager, Unity Connection, Cisco Presence and Cisco Emergency Responder for a distributed cluster IP telephony deployment Perform the integration of Voice servers with Active Directory and Exchange for unified messaging; perform SRST implementation on various platforms Develop “best practice” DR designs, standards compliance and change management for deployment tasks Knowledge transfer and documentation of design and deployments Bulk provisioning of phones, voicemails and users to support new site deployments Validate and review user data and QA of new VoIP deployments for accuracy

Technical Project Manager

Requirement

 

Approximately 10+ years’ experience as a team lead on large scale complex programs Ability to appropriately balance company needs with business impact and benefit Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change Ability to team well with others and to understand and integrate cultural differences and work with cross cultural teams Experience with troubleshooting Cisco router, network (virtual/physical), compute and storage configurations Experience implementing, designing, supporting a data center environment

 

Duties

 

Oversee the execution of these strategic IT objectives as well as offer technical guidance and instruction to expedite delivery Team with Key Stakeholders to design, establish and operate day to day program and governance structures tracking performance, status and benefit realization across workstreams Support a knowledgeable team with experience in planning, controlling and executing complex data center and network related projects Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels Foster an innovative and inclusive team-oriented work environment Play an active role in the technical design and implementation of new solutions and troubleshooting existing infrastructure Demonstrate in-depth technical capabilities and professional knowledge Demonstrate ability to quickly assimilate to new knowledge Possess good business acumen Remain current on new developments in advisory services capabilities and industry knowledge In line with our commitment to quality, you’ll consistently drive projects to completion and determine that work is of a high quality Your role in leading teams or parts of teams on engagements will depend on the size of engagement and will be under responsibility of higher levels They will look to you to anticipate and identify risks and escalate issues as appropriate Cultivate and manage business development opportunities Understand company and its service lines and actively assess/present ways to serve clients Develop and maintain long-term client relationships and networks Develop relationships with team members across all practices to serve client needs

Network Security Engineer

Requirement

2+ years of incident analysis, security architecture, malware research, SOC, or any other similar incident response experience Knowledge of various security methodologies and processes, and technical security solutions (firewall and intrusion detection systems) Knowledge of TCP/IP Protocols, network analysis, and network/security applications Knowledge of common Internet protocols and applications In-depth knowledge of security tools such as SIEM, IDS/IPS, web proxies, DLP, CASB, SIEM, DNS security, DDoS protection, and firewalls Knowledge of Microsoft Windows systems including active directory and Unix systems Experience analyzing and inspection log files, network packets, and any other security tool information output from multiple system types Familiar with basic reverse engineering principles and understand of malware, rootkits, TCP/UDP packets, SMTP, and HTTP Ability to effectively multi-task, prioritize and execute tasks in a high-pressure environment Required flexibility to work nights, weekends, and/or holiday shifts in the event of an incident response emergency Good written, oral, and interpersonal communication skills. Ability to present ideas in business-friendly and user-friendly language One or more of the following certifications are required: CompTIA Security +; CompTIA Network +; Information systems Security Professional (CISSP); SANS-GIAC certification (Security Essentials/GCIH, GCED,GCIA, GNFA, GPEN, GWAPRT); CISCO (CCNA); EC-Council (CEH, LPT)

 

Duties

Responsible for working in a 24×7 Security Operation Center (SOC) environment Conduct real-time analysis using the SIEM and other security analytics tools with a focus on identifying security events and false positives. Responsible for correlation and initial triage of security events and indicators generated by security monitoring tools. Provide analysis and trending of security log data from a large number of heterogeneous security devices Provide Incident Response (IR) support when analysis confirms actionable incident Provide threat and vulnerability analysis as well as security advisory services Analyze and respond to previously undisclosed software and hardware vulnerabilities Investigate, document, and report on information security issues and emerging trends Integrate and share information with other analysts and other teams. Other tasks and responsibilities as assigned

Network Engineer – Level 1 (NOC)

Requirement

 

CCNA certification Familiarity with Cisco route/switch/security network management products and platforms Experience with issue tracking and escalation Excellent time management and issue follow-up skills Able to follow direction Attention to detail Passion for technology

 

Duties

 

Responsible for monitoring managed client networks Level 1 support for network alerts and responsible for escalation as needed Proactive maintenance of network devices Generation of monthly usage and ticket reports for client needs Diagnose and resolve technical hardware and software issues Responds to user support tickets over the phone and via e-mail/portal in a timely manner Coordinates with vendors and service providers regarding hardware and software support issues.

Network Engineer – Level 2 (NOC)

Requirement

 

Minimum of 2 years of related Cisco route/switch support experience Minimum of 2 years of related experience in network environments, including network engineering (hardware and software), network security practices and designing, planning and troubleshooting LANs and WANs Excellent problem solving, debugging/troubleshooting skills are required Excellent verbal communications and written documentation skills are required Active Cisco CCNA or CCNP certifications ITIL v3 certification preferred

 

Duties

 

Provide second-level support for Network technologies Troubleshoot and analyze network-related performance issues Help in the development and implementation of ongoing process and procedure improvements Work with clients and project teams to identify business and technical requirements Staying current with latest trends in technology and the management and integration of those technologies Manage relationships with clients Perform network current state assessments Provide quality assurance documentation review and peer review on projects Create troubleshooting and problem resolution runbooks as needed Study and learn new products, protocols, and networking technology Lead projects assigned by management as requested Mentor other engineers Perform other duties as assigned

Technical Shift Lead (NOC)

Requirement

 

Minimum of 2 years of related Cisco route/switch support experience Minimum of 2 years of related customer service experience in network operations center environments Excellent problem solving skills are required Excellent verbal communications and written documentation skills are required Active Cisco CCNA certification preferred ITIL v3 certification preferred

 

Duties

 

Manage an engineering team in support of client network technologies Analyze network-related performance issues Help in the development and implementation of ongoing process and procedure improvements Work with clients and project teams to identify business and technical requirements Manage relationships with clients Perform network current state assessments Provide quality assurance documentation review and peer review on projects Create troubleshooting and problem resolution runbooks as needed Study and learn new products, protocols, and networking technology Lead projects assigned by management as requested Perform other duties as assigned

VMWare/NSX Systems Lead Engineer – Dallas

Requirement

 

Experienced VMWare/NSX Systems Engineer 5+ years’ experience in technology related work Ability to run NSX Proof of Concepts onsite with customers and project manage the entire activity Experience or good understanding of any of the following cloud management systems: OpenStack, CloudStack, vCloud Automation Center (vCAC), vCloud Director (vCD) Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based Ability to communicate with Network Architects

 

Duties

 

Ability to deliver VMware Network Virtualization and Security which includes technology from VMware and Nicira. Provide detailed health check on existing NSX deployment and make recommendation. Ability to assist with new NSX deployment. Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends Maintain working knowledge of competitive architectures Assist sales in preparation of proposals, statement of work, and supporting documents for prospects

ITSM Business Process Analyst – Dallas

Requirement

 

Effectively communicate, collaborate, and build rapport with team members, stakeholders, and business unit partners using a variety of techniques Ability to understand audience and creatively present ideas, proposals and recommendations effectively using power point and other media. Ability to understand complex technical capabilities and present them effectively to a non-technical audience. Advanced written and verbal communication skills; Proficient with presentations, the use of power point, online collaboration tools, word documents, other communication mediums. Ability to listen effectively and understand business requirements; pays attention to detail, collaborates with all stakeholders and ensures clarity in the requirements. Minimum 5 – 7 years in Business Systems Analysis Knowledge of the property management industry and core business process and operations is an asset Experience in conducting interviews and facilitating workshops to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios and other methods Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts Good technical knowledge of common programming languages Good knowledge of application and network security best practices Working knowledge of network and Windows operating systems Working knowledge of network hardware, protocols, and standards Excellent knowledge of Microsoft Office including Visio Knowledge of ITIL Framework Knowledge of project development methodologies including Agile

 

Duties

 

Lead detailed system requirements; and identify, track, and resolve business systems issues Conduct workflow analysis, define user requirements, identify issues and recommend and implement solutions based on best practices Conduct current state “as-is” analysis and “to-be” future state and perform associated gap analysis Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modelling technique to elicit requirements Develop and maintain system documentation – business requirements, software requirements specifications, test plans, use cases, process flows etc. Support Development, Quality Assurance and User Acceptance Testing activities Develop and or review test plans, test scenarios, test cases as needed Determine the best mix of development, interfacing applications, and third party vendor solutions to meet business requirements and project objectives Recommend business solutions that satisfy stakeholder needs, while continuously exploring and assessing options for value-add for all stakeholders. Ensure successful completion of project objectives with high quality, within budget, and on time by identifying risks, dependencies, assumptions and constraints, and develop and recommend mitigation strategies Identify, track, and resolve business systems issues Provide consulting to internal business and IT groups on process improvements, and technology solutions to improve business results

CA Spectrum and UIM (Nimsoft) System Engineer - Dallas

Requirement

 

Mandatory Technical / Functional Skills Monitoring Tool set experience: CA Spectrum and UIM(Nimsoft) are required Perl/ Shell Scripting Minimum 7-8 years of IT experience Strong Operating system – UNIX/Windows experience Strong organizational and decision making skills Excellent verbal and written communication skills Work well with a diverse group of people with varying degrees of skills. Strong customer service focus Analytical problem skills desired

 

Duties

 

Configuring, implementing, maintaining and supporting CA UIM and CA Spectrum in large environments Technical / Functional Skills CA Spectrum, CA Nimsoft (UIM) Level 3 experience Integrating CA Spectrum and CA UIM through the Web Server for Server Management Integrating CA Spectrum and CA UIM for Virtualization Management Experience in Integration Architecture Experience in troubleshooting CA UIM and CA Spectrum Integration Ability to learn other complimentary platforms and be able to provide seamless integration.

Lead Solutions Architect - Dallas

Requirement

 

Global Paradigm seeks a Lead Solutions Architect in Dallas, Texas. Req: BS or foreign equivalent in Comp. Eng., Comp. Sci. or related field. 7 yrs rel exp req. Exp must include 7 yrs exp deploying and managing Cisco Collaboration & Contact Center Technologies; 7 yrs exp in voice protocol, such as SCCP, H.323, MGCP, SIP, ISDN a931, SS7 or SIGTRAN; 7 yrs exp in Cisco Voice products; 3 yrs exp managing Cisco Enterprise Data Networks; 2 yrs exp managing & deploying IR Prognosis Monitoring solution to monitor Cisco Collaboration Solution. Active CCIE Collaboration, ITIL V3 Foundation, and CCNA in Datacenter certifications required. Exp may be gained concurrently. Any suitable combo of edu, exp and training will be accepted.

Interested applicants should forward their resume to Global Paradigm, 13601 Preston Road, Suite 765W, Dallas, TX 75240.

Senior Software Engineer - Dallas

Requirement

Global Paradigm seeks a Lead Solutions Architect in Dallas, Texas. Req: BS or foreign equivalent in Comp. Eng., Comp. Sci. or related field. 7 yrs rel exp req.
Designing and leading development of modern solutions using the state-of-the-art technologies and development practices.
In charge of stakeholders analysis, requirements gathering, technologies selection, solution architecture creation, team composition definition, and high-level estimates preparation.
Developing windows based Kiosk solutions for business needs
Developing video based customer support solution using cisco products
Work in multiple database platforms including SQL, MySql, Postgress
Fax delivery migration from physical fax servers to Xmedius
HL7 implementation for data sharing adhering HIPAA compliance
Implementing SEO and Google Analytics
Developing content managemnet systems
Create Proof of Concepts, communicate the technical solutions with clients business and technical people and guide technical teams on different stages of the SDLC.
Implementation and support of the Monitoring solution based on commercial and ad hoc software tools enabling
robust event monitoring across all strategic platforms and services, databases,
networks, servers and others as well as Service Level Agreement and
Business Impact monitoring.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Managing projects, developing project plans, and monitoring performance.
Monitoring deliverables and ensuring timely completion of projects.

Interested applicants should forward their resume to Global Paradigm, 13601 Preston Road, Suite 765W, Dallas, TX 75240.