IntelliDesk is an AI-powered helpdesk modernization service from Global Paradigm that transforms traditional IT support into an intelligent, automated, and high-performance service desk. By leveraging automated triage, agentic workflows, and L1 automation, IntelliDesk reduces ticket volume, accelerates resolution times, and delivers a superior user experience across the enterprise.
As organizations modernize infrastructure and applications, support models must evolve too. IntelliDesk ensures your helpdesk keeps pace with digital transformation—providing scalable, always-on support aligned with business needs.
IntelliDesk is a next-generation AI-driven IT service desk solution designed to automate repetitive tasks, improve accuracy, and empower IT teams to focus on high-value work. It integrates seamlessly with existing ITSM platforms and workflows to deliver smart ticket handling, proactive issue resolution, and continuous learning.
Whether you support cloud platforms, business applications, or end users, IntelliDesk brings intelligence to every interaction.
Traditional service desks struggle with:
IntelliDesk addresses these challenges by introducing AI automation and agentic workflows that streamline operations and improve outcomes.
Key benefits include:
As TransformAxis guides organizations from legacy systems to cloud and secure environments, IntelliDesk ensures the support layer evolves too—providing AI-driven helpdesk capabilities for modern infrastructure and applications.
OpsElevate strengthens governance and processes across IT operations. IntelliDesk operationalizes this maturity by embedding standardized workflows, automation, and performance metrics directly into the service desk.
When advanced skills or 24×7 coverage are required, OpsExtend complements IntelliDesk by providing on-demand engineers who work alongside AI automation to handle complex issues efficiently.
Through BOTSphere’s Build, Operate & Transfer model, Global Paradigm can set up an AI-enabled service desk using IntelliDesk, run it to maturity, and then transfer full ownership to your internal teams.
IntelliDesk is ideal for:
Whether you run a centralized ITSM team or distributed support model, IntelliDesk adapts to your environment.
Global Paradigm combines AI expertise, IT operations experience, and enterprise transformation know-how to deliver practical, business-aligned helpdesk modernization.
With IntelliDesk, you gain:
