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FAQ
Find quick answers to common questions about our IT services, support process, and partnerships.
Who does Global Paradigm work with?
We partner with mid-market and enterprise organizations, working closely with CIOs, IT leaders, operations teams, and security stakeholders.
Which industries does Global Paradigm serve?
We provide industry-aligned solutions for Healthcare, Finance, SLED (State, Local, and Education), and Retail & E-commerce organizations.
What is TransformAxis?
TransformAxis is our IT transformation framework designed to modernize systems, improve scalability, and align technology with business goals.
How does OpsElevate improve IT operations?
OpsElevate focuses on increasing operational maturity through better governance, standardized processes, and improved service delivery.
When should an organization use OpsExtend?
OpsExtend is ideal when you need to extend your IT team with skilled professionals without committing to permanent hires.
What is IntelliDesk?
IntelliDesk is an AI-enabled service desk solution that improves support efficiency by automating routine requests and accelerating issue resolution.
What does ShieldCore provide?
ShieldCore is our managed security operations service, offering continuous monitoring, threat detection, compliance oversight, and proactive security management.
How does CloudSmart support cloud environments?
CloudSmart helps organizations manage and optimize cloud infrastructure with a focus on performance, security, and cost control.
What infrastructure and network services are available?
Through NetMatrix, we support infrastructure and network operations to ensure system stability, performance, and uptime.
Do you provide emergency technical support?
Yes. We offer a Technical Emergency option for clients who need immediate assistance with critical IT issues.